Privacy Policy

This Privacy Policy explains how Axel ("Axel," "we," "our," or "us") collects, uses, shares, and protects personal data when you use Axel.

Axel is a team work assistant that remembers what your team knows and acts on it over chat. We are committed to handling personal data responsibly and in accordance with applicable data protection laws.

• For personal data covered by this Policy, the data controller is the entity that operates Axel.
• If you have privacy-related questions or requests, you can contact us at privacy@axel.app.

We may collect the following categories of data:

• Account information, such as name, email address, organization details, authentication identifiers, and profile information.
• Knowledge content, such as the documents, notes, and other materials your team creates or edits so that Axel can recall them later.
• Chat and message data exchanged with Axel, including messages sent to and from the company phone number routed through our messaging gateway, along with sender identifiers and the platform used.
• Activity data, such as the tool calls Axel performs, the AI models used, timestamps, and related metadata shown in your activity feed.
• AI interaction data, including prompts, instructions, messages, generated outputs, and feedback.
• Usage, device, and log data, such as IP address, browser type, device identifiers, pages viewed, events, timestamps, and diagnostics.
• Billing and transaction data related to any paid plans, generally processed through our payment providers rather than stored by us in full.

Where required by applicable law, we rely on one or more legal bases to process personal data, including performance of a contract, legitimate interests, compliance with legal obligations, and consent where appropriate.

Our legitimate interests may include operating and securing Axel, preventing abuse, improving our services, supporting customers, and developing new features.

We may use personal data to:

• Provide, maintain, secure, and improve Axel.
• Store and organize your team's knowledge so Axel can recall and act on it in chat.
• Process incoming and outgoing messages so Axel can respond and take requested actions over chat.
• Generate AI-assisted answers, summaries, and other requested outputs.
• Authenticate users, manage accounts, process payments, and administer any subscriptions.
• Communicate with you about the service, updates, security notices, and support matters.
• Prevent fraud and abuse, enforce our Terms, and comply with legal obligations.

Axel uses AI models and related service providers to process messages, knowledge documents, and connected data in order to provide its functionality and generate requested outputs.

We may send relevant inputs to AI and infrastructure providers as necessary to operate the service. We do not sell personal data, and we do not use customer content to train third-party foundation models except as permitted by our provider agreements or with your explicit consent.

We may share personal data in the following circumstances:

• With service providers and contractors that help us operate Axel, such as hosting, storage, messaging and telephony, analytics, support, authentication, billing, and AI-processing providers.
• With messaging and phone-number providers as needed to deliver and receive messages on the company number.
• With your organization administrators or other authorized team members, consistent with your workspace permissions and settings.
• When required by law, legal process, or to protect the rights, security, and safety of Axel, our users, or others.
• In connection with a merger, financing, acquisition, reorganization, bankruptcy, or sale of all or part of our business.

We retain personal data for as long as reasonably necessary to provide Axel, comply with legal obligations, resolve disputes, enforce agreements, and support legitimate business operations.

Retention periods vary depending on the type of data, your account status, workspace settings, subscription status, legal requirements, and whether deletion has been requested.

Depending on where you live, you may have rights to access, correct, delete, export, or restrict the processing of your personal data, and to object to certain processing activities.

Where consent is the legal basis for processing, you may withdraw consent at any time. You may also update certain information directly through your account or workspace settings.

To exercise privacy rights that are not available through the service, contact us at privacy@axel.app. If applicable law grants you the right to lodge a complaint with a regulator, you may also do so.

Your personal data may be transferred to and processed in countries other than the country where you live, including countries where our service providers operate.

Where required by applicable law, we use appropriate safeguards for such transfers.

We may use cookies, local storage, and similar technologies to maintain your session, remember preferences, secure the service, analyze performance, and improve the user experience.

You can usually manage cookies through your browser settings, but some parts of the service may not function properly if essential cookies are disabled.

We implement reasonable technical and organizational measures designed to protect personal data, including access controls, encryption in transit, and other security safeguards appropriate to the nature of the data we process.

No method of transmission over the Internet or method of electronic storage is completely secure, so we cannot guarantee absolute security.

Axel is not intended for children under 18, and we do not knowingly collect personal data from children under 18. If you believe a child has provided us personal data, contact us so we can take appropriate action.

We may update this Privacy Policy from time to time. If we make material changes, we will post the updated policy and revise the Last updated date above. Where appropriate, we may also notify you by email or through the service.

If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact us at privacy@axel.app.